EMK Control Plane Latency Issues
Update - We are currently experiencing latency issues with the EMK control plane. We are working to fix this, the underlying clusters are functioning as expected.
Feb 03, 2023 - 17:16 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 03, 2023 - 11:13 CET
Update - We are continuing to work on a fix for this issue.
Feb 03, 2023 - 09:25 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 02, 2023 - 17:30 CET
Uptime over the past 90 days. View historical uptime.
Portal and Dashboard Services ? Degraded Performance
Website and Support Services ? Operational
90 days ago
100.0 % uptime
Today
Backend API Services ? Operational
90 days ago
100.0 % uptime
Today
Edge and Core Networking Services AMS Operational
90 days ago
100.0 % uptime
Today
Loadbalancer Services AMS ? Operational
90 days ago
100.0 % uptime
Today
Cloud API Services AMS Operational
Authentication Services AMS Operational
90 days ago
100.0 % uptime
Today
Anycast DNS services AMS Operational
90 days ago
100.0 % uptime
Today
S3-Swift Object storage Services AMS Operational
90 days ago
99.97 % uptime
Today
Volume / Block Storage Services Region AMS Operational
Compute Services Availability Zones A-B-C AMS ? Operational
90 days ago
100.0 % uptime
Today
Virtual Networking Services AMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled maintenance Feb 6, 2023 10:00-17:00 CET
During our scheduled maintenance window, we will be making changes to our APIs and Network Layer.

We do not expect any customer impact during this maintenance.

We will provide an update as soon as we are starting our maintenance window.
Posted on Feb 01, 2023 - 17:06 CET
Scheduled maintenance Feb 7, 2023 10:00-17:00 CET
During our scheduled maintenance window, we will be making changes to our APIs and Network Layer.

We do not expect any customer impact during this maintenance.

We will provide an update as soon as we are starting our maintenance window.
Posted on Feb 01, 2023 - 17:08 CET
Scheduled maintenance Feb 8, 2023 10:00-17:00 CET
During our scheduled maintenance window, we will be making changes to our APIs and Network Layer.

We do not expect any customer impact during this maintenance.

We will provide an update as soon as we are starting our maintenance window.
Posted on Feb 01, 2023 - 17:09 CET
Fuga Cloud AMS2 Maintenance Feb 14, 2023 09:00-14:00 CET
We are performing system changes in the AMS2 location during the following scheduled maintenance window.

No outage expected
Our engineers make every effort to minimize system impact. Due to this maintenance APIs will be temporarily unavailable when we block access to the API endpoints. We have tested this update multiple times with no downtime to running instances. While it’s important to be aware of the start and end times of the maintenance window we are confident to complete these changes with minimal impact.

We will keep you posted through our status page: https://status.fuga.cloud.

If you have any questions regarding this message, please do not hesitate to contact us.
Posted on Feb 01, 2023 - 17:10 CET
Past Incidents
Feb 4, 2023

No incidents reported today.

Feb 3, 2023

Unresolved incident: EMK Control Plane Latency Issues.

Feb 2, 2023
Upgrades to FUGA backend API services
Completed - The scheduled maintenance has been completed.
Feb 2, 14:48 CET
Verifying - Verification is currently underway for the maintenance items.
Feb 2, 14:42 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 14:01 CET
Scheduled - Minor updates to automated API services
Jan 30, 14:56 CET
Dashboard outage
Resolved - This incident has been resolved.
Feb 2, 12:33 CET
Update - We are continuing to monitor for any further issues.
Feb 2, 10:33 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 2, 10:27 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 2, 10:25 CET
Investigating - We are currently investigating this issue.
Feb 2, 10:16 CET
Unavailable Object Store Service
Resolved - Object Store was temporary unavailable between 10:07 and 10:28 due to the malfunctioning of a high-available loadbalancing component. The issue has been resolved.
Feb 2, 10:43 CET
Feb 1, 2023

No incidents reported.

Jan 31, 2023
Upgrades to FUGA backend API services
Completed - The scheduled maintenance has been completed.
Jan 31, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 14:01 CET
Scheduled - Minor updates to automated API services
Jan 30, 14:54 CET
Scheduled network maintenance
Completed - The scheduled network maintenance has been completed.
Jan 31, 10:06 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 10:03 CET
Scheduled - We are performing network changes to the underlying switching infrastructure of the AMS2 region. No impact is expected for customer workloads and api services in this region.
Jan 30, 14:32 CET
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Partial outage dashboard
Resolved - This incident has been resolved.
Jan 27, 20:57 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 11:45 CET
Investigating - Investigating partial outage on the dashboard API's.
Jan 27, 11:11 CET
Due to the unreachable assets of our website, the stylesheets and javascript are not available
Resolved - This incident has been resolved.
Jan 27, 20:53 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 27, 19:30 CET
Identified - The issue has been identified and a fix is being implemented.
Jan 27, 16:51 CET
Upgrades to FUGA backend API services
Completed - The scheduled maintenance has been completed.
Jan 27, 15:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 14:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 13:45 CET
Scheduled - We are deploying application updates to the AMS2 backend API services with several improvements regarding billing-invoicing. There will be no impact to customer services and workloads in relation to this maintainance
Jan 24, 13:42 CET
Jan 26, 2023
Continuous Compute Upgrades
Completed - All maintenance has been completed.
Jan 26, 17:58 CET
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 24, 21:48 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 14:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 13:46 CET
Scheduled - We are performing major lifecycle upgrades to our all compute nodes in the AMS2 region. Customer workloads will be automatically migrated to to other nodes in the region before this starting the upgrades.

No impact is expected for customer workloads and endpoints. If you experience issues in relation to this maintenance, please contact us directly by opening a chat on https://my.fuga.cloud
Jan 24, 13:27 CET
Fuga Network Infrastructure
Completed - Scheduled maintenance completed.
Jan 26, 10:36 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 10:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Jan 24, 13:45 CET
Scheduled - We are performing network changes to the underlying switching infrastructure of the AMS2 region. No impact is expected for customer workloads and api services in this region.
Jan 24, 13:14 CET
Jan 25, 2023
Emergency Security Vulnerability
Resolved - This incident has been resolved.
Jan 25, 21:01 CET
Monitoring - The fix is implemented for Region AMS2, which we will be monitoring. If you experience any problem we'd certainly like to hear from you via chat, phone or email (support@fuga.cloud)
Jan 25, 17:20 CET
Update - We are continuing to work on a fix for this issue.
Jan 25, 11:11 CET
Identified - Update: There is NO IMPACT on RUNNING customer workloads, Volume storage and Object Storage

A team from OVH found a vulnerability in the VMDK image processing code and reported it to the OpenStack security team (https://cve.report/CVE-2022-47951).

At the moment we have closed our registration and APIs so that any abuse can be prevented. We are also investigating whether this vulnerability has been exploited at all. And at the same time, we are working on a patch to solve this problem.
We advise not to push any changes till further notice.
Our first priority is to get the AMS1 object store back, so impact for our customers will be as minimum as possible.

Apologies for any inconvenience.
Jan 25, 10:55 CET
Jan 24, 2023
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

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